Skip to main content

Reputation Analysis

Boost your brand image and customer experience with simple, actionable insights

Contact us for more information

Is your business the talk of the town, or struggling for attention?

Our reputation data uncovers true customer sentiment by analysing online traces like reviews. With unique KPIs and insights, you can make informed decisions to enhance customer experience and elevate your brand image.

In an era where countless data sources demand attention, improving online reputation and customer experience directly correlates with increased revenue. With an AI-powered tool acting as your coach, you can streamline responses, saving valuable time and making informed decisions through comprehensive platform.

FMCG

Destinations

Retail

HORECA

Hospitality

Food & Beverage

What reputation data can do for you

Our solutions

The comprehensive reputation management platform

Identify key improvement areas, gain a competitive edge with insights, generate reports in minutes, and harness AI to respond to reviews seamlessly.

Data packs enriched with location, sentiment & popularity KPIs

Enhanced geospatial data pack with sentiment and popularity indexes to inform market expansion: pinpoint optimal locations for new retail outlets, choose the best partners, and streamline product distribution.

Proprietary KPIs

Analyse online customer sentiment to access insights that drive data-driven decisions on Point of Sale performance, including safety, price, and service, using up to 5 years of historical data.
Assess your LGBTQ+ inclusivity and use user feedback to make informed decisions, highlighting the impact of your efforts on the local community and showcasing your commitment.

CUSTOMER SUCCESS STORY

Searcys: 8% increase in sentiment

Searcys faced the challenge of efficiently collecting real-time reviews and scores from various online channels. 

The task of manually checking each review channel and social network was time-consuming and cumbersome. To address this, Searcys sought an agile and user-friendly listening tool that could provide instant insights into customer feedback across multiple platforms. 

Our platform Travel Appeal, now D / AI Coach, was recommended and quickly adopted by Searcys for their entire organisation. With the user-friendly dashboard, Searcys can now track online reviews, optimise their marketing strategy, generate reports for trend analysis against competitors, and make data-driven decisions to stay ahead in the market.

Elevate your reputation

Ready to take the next step? Reach out to our sales team for more information: